The Thailand Love Life Foundation Charity Angel Mall (hereinafter referred to as "we") values the protection of your personal information. This Policy explains what information we collect, how we use it, with whom we share it, how we protect it, and what rights you have. Please read carefully before using the Platform.
1. What Information We Collect
We collect the following information during your use of our services:
1. Registration information: name, contact phone number, email address, login account, and password.
2. Order information: order number, payment receipt number, shipping address, product details, order amount, shipping fee, payment method, transaction serial number, logistics information, and order status.
3. Payment information: payment channel, transaction amount, and payment time. We do not store your complete bank card number and password; payment information is processed by licensed payment institutions.
4. Angel Card account information: Angel Card number (displayed in masked form), account balance, recharge records, consumption records, redemption records, and bound payment tool information. The Angel Card payment password is set by you and is not stored in plain text by the Platform.
5. Points information: points acquisition, freezing, unfreezing, usage, and deduction records.
6. Customer service communication records: emails, phone calls, instant messaging records, and ticket content between you and customer service.
7. Device and log information: IP address, browser type, access time, pages viewed, device model, etc., used for system security and service optimization.
8. Donation information: If you participate in direct donations, we collect the donor's name, contact email, source of funds, donation amount, and donation time, used to generate donation certificates and provide feedback on the use of charitable funds.
9. Other information you actively provide: such as product photos submitted during after-sales applications, review content, etc.
2. How We Use Information
The information we collect is used for the following purposes:
1. Transaction completion: processing orders, payment receipt confirmation, shipping, logistics tracking, returns/exchanges, and refunds.
2. Customer service: responding to your inquiries, handling complaints and tickets, and verifying abnormal orders.
3. Account management: registration verification, identity verification, account security protection, and Angel Card account management.
4. Points management: points issuance, freezing, unfreezing, usage, and deduction.
5. Security and risk control: identifying fraudulent transactions, stolen cards, fake orders, malicious returns, and other risky behaviors to protect Platform and user security.
6. Service optimization: analyzing usage patterns to improve website functionality and user experience.
7. Compliance requirements: complying with applicable laws and regulations and cooperating with regulatory investigations.
8. Donation management: generating donation certificates, recording donation details, providing feedback on the use of charitable funds, and handling donation-related inquiries.
9. Other purposes with your consent.
3. Information Sharing and Disclosure
We do not sell your personal information. We only share it with third parties in the following circumstances:
1. Payment institutions: To complete payments and refunds, necessary information such as order amount and transaction number is provided to payment channels for processing.
2. Logistics service providers: To complete shipping and delivery, the recipient's name, address, phone number, and product information are provided to carriers.
3.入驻 merchants: When you purchase merchant products, order and shipping information is provided to the corresponding merchant for shipping and after-sales purposes.
4. Customs clearance agents: Cross-border orders require providing necessary information to customs brokers for customs declaration.
5. Angel Card service institutions: To complete Angel Card account opening, recharge, payment, and settlement, necessary account information and transaction information is provided to Angel Card issuing and service institutions for processing.
6. Legal requirements: According to laws and regulations, court orders, or regulatory requirements, or to protect the legitimate rights and interests of the Platform and users.
7. Other circumstances with your explicit consent.
We require all cooperating third parties to protect your information in accordance with contractual agreements and not to use it for purposes beyond the agreed scope.
4. Cookies and Similar Technologies
The Platform uses cookies and similar technologies to remember your login status, shopping cart contents, and language preferences, and to analyze website traffic. You can refuse or manage cookies through browser settings, but disabling cookies may affect the normal use of some functions.
5. Cross-Border Data Transmission
The Platform operates for global users, and your information may be transmitted and stored between Thailand, China, and other countries and regions. Data protection laws in these regions may differ from those in your country. We take reasonable measures to ensure your information is protected during cross-border transmission, including signing data protection agreements with recipients and using encrypted transmission.
6. Data Security
We take the following measures to protect your personal information:
1. Transmission encryption: SSL encrypted transmission is used for website and payment processes.
2. Access control: Employees access information according to position permissions. All key operations (refunds, price changes, order modifications, permission changes) record the operator and time, with regular audits. Refunds implement a three-party separation of initiation, approval, and execution to ensure fund security.
3. Data storage: Sensitive information is stored encrypted. Payment information is processed by licensed institutions; the Platform does not retain complete bank card numbers or Angel Card payment passwords. Complete Angel Card numbers are displayed in masked form following the principle of minimum necessity.
4. Backup and recovery: Data is regularly backed up, and key services have backup solutions. Manual records during system failures are补录 and verified within 24 hours after recovery.
5. Personnel management: Employees sign confidentiality agreements, and account permissions are revoked upon departure.
Although we take reasonable security measures, no internet transmission or storage is absolutely secure. In the event of an information security incident, we will promptly notify you and take remedial measures.
7. Your Rights
You have the following rights regarding your personal information:
1. Inquiry and correction: You can view and modify your personal information in account settings.
2. Deletion: You may request deletion of your personal information, except where required by laws and regulations to retain or where retention is necessary for uncompleted orders.
3. Withdrawal of consent: You may withdraw consent previously given, without affecting processing conducted before withdrawal.
4. Obtaining copies: You may request a copy of your personal information.
5. Complaint: If you believe our processing violates laws and regulations, you may complain to the relevant regulatory authority.
To exercise the above rights, please contact us through Platform customer service channels, and we will respond within a reasonable time.
8. Children's Privacy
The Platform is primarily intended for adults. We do not actively collect personal information from minors under 18. If you are a minor, please use the Platform under the guidance of a guardian. If we discover that we have collected minor's information, we will promptly delete it.
9. Policy Updates
We may update this Privacy Policy based on business changes and legal requirements. Updated policies will be published on the website, and major changes will be notified to you via email or in-site messages. Your continued use of the services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or personal information processing, please contact us through the following:
Official website: www.thloveyou.org
Customer service email: subject to the customer service email published on the website
Customer service phone: subject to the customer service phone published on the website
We will process and respond to your request as soon as possible after receiving it.