Welcome to the Thailand Love Life Foundation Charity Angel Mall (hereinafter referred to as "the Platform"). These Terms constitute an agreement between you and the Platform regarding the use of the mall services. Please read carefully before registering or using the Platform. By registering an account or starting to use the services, you are deemed to have read and agreed to all contents of these Terms.
1. Service Description
The Platform is operated by the Thailand Love Life Foundation and is a cross-border public welfare e-commerce platform for global users. A portion of each transaction is contributed to the Foundation as charitable funds for public welfare causes. The official website is www.thloveyou.org. Services are subject to what is actually provided on the website.
The Platform provides product browsing, ordering, payment, logistics tracking, return and exchange services. Operating hours are 09:00 to 17:00 daily, with rotating shifts on weekends and holidays. Automated system functions are not limited by operating hours.
2. Account Registration and Use
You must provide true, accurate, and complete information during registration, including name, contact phone number, email, and shipping address. You should update information promptly when it changes. Losses caused by false or outdated information you provide shall be borne by you.
You should keep your account and password secure and be responsible for all operations under your account. If you discover account theft or anomalies, notify Platform customer service immediately.
The Platform serves global users and supports multiple languages including Chinese, English, and Thai. Customer service hours are 09:00 to 17:00 daily, reachable by email, phone, etc. Inquiries submitted outside service hours will be processed on the next business day.
You undertake not to lend, transfer, or sell your account to others.
3. Products and Orders
Product information displayed on the Platform (including price, inventory, description, and images) is provided by the Platform or入驻 merchants. Please verify carefully before placing an order. Product prices are based on the page display at the time of order submission; price changes after ordering do not affect submitted orders.
After you submit an order, the system generates an order number. For unpaid orders, the system sends an email reminder within 5 minutes to complete payment. Orders unpaid within 30 minutes will be automatically closed. After successful payment, the system generates a payment receipt detail and enters the order confirmation process.
Order confirmation process: The Platform's inventory control team completes inventory and timeline verification within 2 hours after receiving the payment receipt. Online customer service confirms whether the order is valid based on verification results. For normal orders, the system automatically generates an order confirmation form and sends a confirmation email. For abnormal orders (such as incomplete address, suspected duplicate orders, amount mismatch, insufficient inventory, etc.), customer service will contact you by email within 24 hours for verification, with no fewer than 3 contact attempts within 24 hours, each at least 2 hours apart.
For orders with insufficient inventory, customer service will notify you and offer three options: wait for restock, exchange product, or refund. If you choose to wait, the order is paused and resumes after restocking. If you choose exchange, price differences are settled and the order is reconfirmed. If you choose refund, the refund process applies.
For high-value orders (temporarily set at over 5,000 yuan per order), orders with abnormal addresses, first orders from new customers, and orders with special remarks, the Platform will confirm with you by email before shipment. If no objection is received within 24 hours, the order will be shipped normally.
Before shipment, you may request to modify the shipping address, change products, or cancel the order. Confirmed orders require customer service review before modification. Shipped orders cannot be modified; to cancel, contact customer service to intercept the shipment.
4. Payment and Settlement
The Platform supports multiple payment methods, including credit cards (VISA, MASTER, JCB), UnionPay, online banking, mobile banking, QR PromptPay, bill payment, PayPal, and Angel Card. Available methods are subject to the checkout page display.
Angel Card is a member payment account issued by the Platform. You can recharge your Angel Card account through charitable donations and use the account balance to pay for orders on the mall. Angel Card payments are limited to the account balance; if the balance is insufficient, you must recharge first or choose another payment method. Angel Card account balances do not accrue interest and cannot be cashed out, and are limited to use within the Platform and partner scenarios. For orders paid with Angel Card, refunds are returned to the Angel Card account via the original payment method.
You must ensure the payment method you use is legal, valid, and that you have the right to use it. In case of payment failures or duplicate payments, the Platform's finance team will verify the channel transaction records before processing. Overpaid amounts are returned via the original payment method or converted to account balance with your consent.
In case of credit card fraud or unauthorized use, the Platform reserves the right to immediately freeze the order, stop shipment, and cooperate with relevant authorities in investigations.
Each order is settled according to agreed proportions, including Foundation charitable funds, Platform service fees, logistics costs, and merchant settlement amounts. Settlement proportions are subject to the product page and order confirmation information. After the logistics tracking number is entered, a settlement statement is generated on T+1. 90% of the received amount is transferred to the merchant's available balance, and 10% is held as a revolving security deposit, which is released 7 days after delivery confirmation if there are no disputes.
Settlements for入驻 merchants can be withdrawn to bank accounts, Angel Cards, or USDT. Different withdrawal channels correspond to different rates, subject to the merchant backend display. Withdrawal requests are processed after finance review.
5. Points Rules
You can earn public welfare points by spending on the Platform. Points are credited and frozen when payment is successful and a payment receipt is generated, remain frozen after the order is confirmed valid, and become available for use after customer delivery confirmation and order completion. For invalid orders or returns, corresponding points are deducted.
Points can be used for Platform-designated redemptions, deductions, or benefit activities, subject to rules published on the website. Points are non-transferable and non-cashable, with validity period subject to Platform rules.
6. Shipping and Logistics
For self-operated products, the warehouse arranges stocking and outbound shipment within 48 hours after order confirmation, and the logistics team prints labels and hands over to carriers. For入驻 merchant products, the merchant ships and enters the logistics tracking number within 48 hours. After shipment, the system automatically updates the order status, and you can view logistics information in your account.
Standard cross-border logistics takes 10 to 15 days (free shipping), and expedited logistics takes about 7 days (additional fee required). Actual timelines are subject to real logistics conditions; peak seasons, holidays, and customs inspections may cause delays.
Cross-border orders may incur customs duties. The page will clearly state who bears the customs duties when placing the order. If you are responsible for customs duties and refuse to pay, resulting in package return, shipping and return fees will be deducted from the refund.
After products are handed over to the carrier, risks during transit are borne by the carrier. In case of lost items, damage, or delays, the Platform will assist you in claiming compensation from the carrier and, depending on the situation, arrange reshipment or refund. Logistics anomalies are handled by the logistics team; if your cooperation is needed, customer service will contact you.
If you do not actively confirm receipt within 7 days after delivery, the system will automatically confirm receipt.
7. Returns, Exchanges, and After-Sales
The Platform does not support seven-day no-reason returns. If you discover quality issues within 7 days after delivery, you may apply for return or exchange. Please provide photos or videos of the product issue as evidence when applying.
After-sales process: You submit a request through customer service, who registers it and forwards it to the after-sales team. For returns, customer service will provide the return address and process. Return shipping for quality issues is borne by the Platform; returns for non-quality reasons (such as dislike or wrong purchase) are borne by you.
After receiving returned goods, the after-sales team conducts quality inspection. For orders meeting refund conditions, the after-sales team initiates refund approval, the on-duty manager reviews, and the finance team executes payment. Refund approval and execution are separated to ensure fund security. Refunds are returned to your payment account via the original method; arrival time depends on the payment channel, generally 3 to 15 business days.
For refund requests on in-transit orders, the goods must first be intercepted, and the refund is executed after the goods are returned.
For orders using coupons or points, the cash portion is returned via the original method, and coupons and points are returned according to rules. Expired or one-time offers are not returned.
Special products such as customized products, virtual products, and personal care items do not support returns or exchanges, which will be clearly marked when placing an order.
If you are dissatisfied with the processing result, you may apply for escalation mediation, handled by the on-duty manager. For disputes involving large amounts, the Platform reserves the right of final decision.
8. User Conduct
You must comply with laws and regulations when using the Platform and must not engage in the following: publishing or spreading illegal, infringing, or false information; exploiting system vulnerabilities for刷单, coupon abuse, malicious registration, etc.; malicious returns where multiple returns citing quality issues within a short period all pass quality inspection with no problems; demanding excessive compensation by threatening complaints or negative reviews; fraudulent transactions using stolen credit cards or false addresses; interfering with normal Platform operations or attacking Platform systems.
For violations of the above, the Platform may take measures including restricting orders, canceling orders, revoking benefits, and banning accounts, and reserves the right to pursue legal liability in serious cases.
9. Intellectual Property
Intellectual property rights such as website design, text, images, trademarks, and logos of the Platform belong to the Thailand Love Life Foundation or relevant rights holders. Unauthorized copying, reproduction, or commercial use is prohibited.
10. Limitation of Liability
The Platform makes reasonable efforts to ensure service stability, but is not liable for service interruptions or order delays caused by force majeure (natural disasters, war, epidemics, port strikes, etc.), third-party reasons (payment channel failures, logistics carrier overload, customs policy changes, etc.), or system maintenance and upgrades. However, the Platform will promptly notify you and assist with handling.
The Platform assumes responsibility for assisting with product quality issues; the quality responsibility for the products themselves lies with the manufacturer or merchant.
To the extent permitted by law, the Platform is not liable for indirect losses or lost profits arising from your use of this service.
11. Changes and Termination
The Platform may modify these Terms based on business development and changes in laws and regulations. Modified Terms will be published on the website. Your continued use of the services constitutes acceptance of the modified Terms.
You may stop using the Platform services at any time. If you seriously violate these Terms, the Platform reserves the right to terminate your account access.
12. Dispute Resolution
The formation, execution, and interpretation of these Terms are governed by Thai law. Disputes arising from these Terms or the use of Platform services shall be resolved through friendly negotiation; if negotiation fails, they shall be submitted to a competent authority at the location of the Thailand Love Life Foundation.
13. Miscellaneous
These Terms and the Privacy Policy together constitute the complete agreement between you and the Platform. If any part of these Terms is deemed invalid, it does not affect the validity of the remaining terms.
If you have questions about these Terms, please contact us through Platform customer service channels.